“Harmful posts stay up for hours.”
Users see them before you do.
Content Moderation Outsourcing
One harmful post can undo years of trust. Our moderators review what your users share and make fast, fair decisions based on your rules. We check their decisions every day and look after their well-being, so quality stays high.
@user_2931 “Selling tickets cheap, DM me…”
Reported 3 times · Marketplace- Text & comments
- Images
- Video
- Audio
- Profiles
- Listings & reviews
Moderation is hard to get right
“Two moderators, two different decisions.”
Users say your rules are unfair.
“Our policies change and the team lags behind.”
Old rules get applied to new problems.
“Our moderators are burning out.”
Tired people make more mistakes.
Good moderation comes from clear policies, constant calibration and healthy moderators. We manage all three.
Fast, fair and consistent
Clear policies, turned into daily decisions
We turn your community guidelines into a decision guide with real examples. Moderators train and pass a test before they review live content. When your policy changes, we update the guide and retrain.
- Policy training and certification
- Examples for every rule
- Fast updates when policies change
4.2 Scams and fraudUpdated this week
Remove posts that ask users to pay outside the platform. Allowed“Tickets for sale, pay safely through checkout.”
Remove“Cheap tickets, DM me and pay by bank transfer.”
Team certified100%
We check decisions every day
Our QA team re-reviews a sample of decisions without seeing the original answer. We track accuracy and agreement between moderators, and hold calibration sessions on the hardest cases.
- Blind re-reviews
- Agreement tracking
- Error analysis by policy area
Correct answer96%
Followed policy100%
Tone & empathy88%
Clear notes74%
Coaching booked · Calibration with your team on Thursday
Tricky cases go to the right person
Not every post is clear. Edge cases go to senior moderators or your policy team, and every decision is written down so it can guide the next one.
- 09:12 Account flagged for repeated spam
- 09:20 Content reviewed · policy 4.2 applied
- 09:21 Account restricted · user notified
- 11:05 Appeal received
- 11:40 Appeal reviewed by senior · decision upheld
Full record kept for audit and policy review
Moderation models we run
We can fit into your existing tools and queues, including setups where AI flags content first.
When we review
- Before it goes live
- After it goes live
- When users report it
With your AI
- Review AI-flagged posts
- Check low-confidence decisions
- Audit AI accuracy
Escalations
- Edge-case review
- Appeals
- Urgent safety cases
Healthy moderators make better decisions
Our founder managed large moderation teams for years. She knows what harmful content does to people, and how that affects quality. Every plan includes:
- Time limits on the most difficult queues
- Planned rotation between content types
- Breaks and support after hard cases
- Regular check-ins with team leads
I spent years on the buyer’s side, checking outsourcing vendors. I saw what good looks like and where vendors cut corners. I built SenBPO to be the partner I always wanted to hire.
How we launch a moderation team you can trust
- Step 1
Turn policy into decisions
We convert your rules into clear decision trees with examples of each label.
Decision guide
- Step 2
Calibrate before going live
Reviewers and your policy team label the same items until they agree.
Agreement scores
- Step 3
Go live in stages
We start with one queue and add more when accuracy holds.
Weekly accuracy report
- Step 4
Handle gray areas together
Unclear cases go to your policy owner. Every answer updates the guide.
Policy change log
Timings depend on volume and complexity. We agree them with you in writing before the pilot starts.
How we keep decisions fair, consistent and defensible
Written reasonsEach decision is linked to a rule, so you can explain it.
Independent QAA second reviewer scores a sample of decisions.
Reviewer well-beingRotation, breaks and coaching for people who see harmful content.
EscalationSevere cases go to your team within an agreed time.
Who you will work with
Head of Trust and Safety
Consistent decisions and reports you can show leadership.
Policy and legal
A clear record of how each rule is applied.
Community team
Faster, fairer responses to reports and appeals.
Straight answers
Still have a question? Ask us directly.
Which content types can you moderate?
Text, images, video, audio, profiles, comments, reviews and listings. We confirm each type for your program against your tools and policies.
Can you work alongside our AI moderation?
Yes. A common setup is for our team to review posts your AI flags or is unsure about. We can also check how accurate your AI is.
How do you handle very harmful content?
We agree categories and exposure limits up front, rotate reviewers, and give them support. Urgent safety cases follow a separate fast path to your team.
Which languages do you cover?
Tell us the languages you need. We confirm the right people are available before we propose a team.
How do you protect your moderators?
We limit exposure, rotate people between queues, schedule breaks and offer coaching. It protects them and it protects your quality, because tired reviewers make mistakes.
Who is responsible for policy decisions?
You are. We apply your policy and raise unclear cases. We are not a law firm and we do not set your rules.
Ready to build better operations
Tell us what you need to run, fix, or growWe will map out the right team and a pilot plan