“A key person is off and orders pile up.”
The process was never written down, so nobody can cover.
Business Operations Outsourcing
Orders to process, requests to answer, reports to build. This work keeps your business running, but it doesn’t need your most expensive people. Hand it to a team that does it every day, on time and by the book.
New#4821 Address change#4822 Bulk order
In progress#4817 Refund check SLA 2h#4815 Invoice match
Done#4809 ✓#4810 ✓#4812 ✓
Team lead: Linh · Hanoi shift 08:00–17:00
When operations run on goodwill, they break at the worst time
“We only find mistakes when a customer complains.”
There is no second check between doing the work and sending it.
“I cannot tell you how long a request takes.”
Without turnaround times you cannot promise anything to your own customers.
We turn the daily routine into a written process, put a deadline on each task and show you the numbers every week.
The daily work that keeps you running
Order processing
Enter, check and update orders. Flag anything unusual before it becomes a problem.
Admin requests
Handle internal and customer requests from a shared inbox or ticket queue.
Operational reports
Build the daily and weekly reports your managers rely on.
Workflow management
Move work through each step and chase what is stuck.
Transaction support
Check payments, refunds and changes against your rules.
Document management
File, name and update documents so anyone can find them.
You always know where the work stands
Every task has a deadline and an owner. You can see what is new, what is in progress and what is done, and you get a short weekly summary of volume, speed and issues.
- Agreed turnaround for each task type
- Exceptions logged with who owns them
- Monthly review of what to improve
Backlog↓ 38%
On time97%
Accuracy99.1%
Open items this monthTrending down
- Invoices processed 2,410
- Exceptions to review 14 Owner assigned
- QA sample passed 198 / 200
Who works on your account
- 1
Operators
Trained on your tools and your rules.
- 2
Team lead
Plans the day, handles escalations and talks to you.
- 3
QA reviewer
Checks samples and coaches the team.
- 4
Account manager
Reviews results and plans changes with you each month.
How we take over your daily operations
- Step 1
Shadow and map
We follow real orders and requests from start to finish and note every decision point.
Process map and exception list
- Step 2
Agree turnaround times
For each task type we set a deadline, an owner and what counts as a mistake.
Service targets you approve
- Step 3
Run in parallel
Your team and ours process the same items for a short period and we compare results.
Side-by-side accuracy check
- Step 4
Take over and improve
We run the work day to day and bring you one improvement each month.
Weekly report and monthly review
Timings depend on volume and complexity. We agree them with you in writing before the pilot starts.
How we keep the work accurate and safe
Second check on exceptionsAnything unusual goes to a named owner and is logged.
Live visibilityYou can see what is new, in progress and done.
Least-privilege accessAccounts are limited to the tasks and removed when the work ends.
Change logEvery change to the process is recorded and approved by you.
What each person on your side gets
Head of operations
Fewer fires to fight and a weekly view of volume, speed and issues.
Team managers
One point of contact for daily questions instead of chasing several people.
Finance or leadership
A clear cost per task, so the business case is easy to check.
A great fit if…
- Admin work is pulling skilled staff away from their real jobs
- You have clear steps, even if they are not written down yet
- Volume goes up and down during the year
Probably not a fit if…
- The work needs senior judgment on every case
- You can’t share examples of the task
Straight answers
Still have a question? Ask us directly.
Do we need to write the process down first?
No. We watch how the work is done today and write the playbook for you. You check and approve it.
Can you use our systems?
Yes. We usually work in your tools, with access limited to what the task needs.
How do you handle exceptions?
Every exception goes to a named owner, on your side or ours. Each one is logged, so you can see patterns and fix the cause.
How fast can you start?
It depends on how well the process is understood and how soon we get tool access. We agree the timeline in your proposal, and we do not promise dates before we have seen the work.
What if our volume changes a lot?
We plan for it. Tell us your peaks early and we agree extra people or hours in advance, so you are not paying for idle capacity all year.
Ready to build better operations
Tell us what you need to run, fix, or growWe will map out the right team and a pilot plan