“Harassment drives our best users away.”
Every unanswered report costs trust.
Trust and Safety Operations for Digital Communities
People join your community to connect, not to see hate, scams or spam. We help you remove harmful content fast, apply your rules fairly and give users a clear way to appeal.
Love this group, thanks for the tips! OK
You people are ██████ and should ████ Harassment
Anyone selling a used bike near Da Nang? OK
Click here for free followers → bit.ly/… Spam
The risks every community faces
“Spam and scam accounts come back as fast as we ban them.”
Moderators feel like they are losing.
“Users say our decisions are unfair.”
Inconsistent calls lead to angry appeals.
“Our AI moderation makes embarrassing mistakes.”
Nobody checks what it gets wrong.
We bring the people, the process and the experience to handle all four.
Complete Trust and Safety support
Content moderation
Posts, comments, images, video and profiles reviewed against your community guidelines. Fast, fair and checked daily.
Content Moderation@user_2931 “Selling tickets cheap, DM me…”
Reported 3 times · MarketplaceAppeals and escalations
Users get a fair second look from a senior reviewer. Urgent and unclear cases go to the right person fast. Every decision is recorded.
Trust and Safety Operations- 09:12 Account flagged for repeated spam
- 09:20 Content reviewed · policy 4.2 applied
- 09:21 Account restricted · user notified
- 11:05 Appeal received
- 11:40 Appeal reviewed by senior · decision upheld
Full record kept for audit and policy review
Checking your AI moderation
We review what your AI flags, and what it misses. You see exactly where it goes wrong, so your team can improve it.
Human-in-the-LoopAI output“Refund approved: item arrived damaged”
Confidence0.62
Below the 0.80 threshold Sent to a trained reviewerCorrected: partial refundFeedback logged
We take care of the people who protect your users
Moderators see the worst of the internet. Without support, they burn out, make mistakes and leave. We plan well-being into every program:
- Time limits on the hardest content
- Rotation between queues
- Breaks and support after hard cases
- Regular check-ins with team leads
I spent years on the buyer’s side, checking outsourcing vendors. I saw what good looks like and where vendors cut corners. I built SenBPO to be the partner I always wanted to hire.
What communities hand to us
- Post and comment review
- Profile checks
- Policy enforcement
- Appeals
- Edge-case review
- Community guideline updates
- AI moderation checks
How we launch moderation for a community
- Step 1
Turn guidelines into decisions
Your community rules become clear decision trees with examples.
Decision guide
- Step 2
Calibrate with your policy team
Reviewers and your team label the same items until they agree.
Agreement scores
- Step 3
Go live on one surface
Start with one queue, such as reports or comments, and add more when accuracy holds.
Weekly accuracy report
- Step 4
Add appeals and trend reporting
Overturned decisions improve training, and you see what is changing in your community.
Monthly Trust and Safety report
Timings depend on volume and complexity. We agree them with you in writing before the pilot starts.
How we keep your community safe and fair
Explainable decisionsEvery action is tied to a written rule, ready for appeals or questions.
Reviewer protectionRotation, breaks and coaching for people who see harmful content.
Severe-case routingThe most serious reports reach senior staff and your team first.
Independent QAA second reviewer scores a sample of decisions.
What each leader gets
Head of Trust and Safety
More capacity without losing consistency.
Community manager
Faster responses to reports and appeals.
Legal and policy
A record of how each rule is applied.
Questions buyers ask before they sign
Still have a question? Ask us directly.
Can you moderate in several languages?
We confirm languages for each program, based on your needs. Ask us early, and we will say honestly which we can cover well.
What about the wellbeing of your moderators?
We limit exposure, rotate people, schedule breaks and offer coaching. It protects our people and your quality.
Ready to build better operations
Tell us what you need to run, fix, or growWe will map out the right team and a pilot plan