“Our ticket backlog doubles every time we launch something.”
Customers wait longer, and your best people burn out.
Managed Operations for Business, Customer Experience and AI
Need more hands for support tickets, content reviews, back-office work or AI data? We give you a trained team in Vietnam. We handle the hiring, training and quality checks, and you get a clear report every week.
Volume12,480
SLA met98%
QA score95
- Top issue: refund policy unclear → guide updated
- Staffing next week +2 for sale
- 3 cases need your decision
Your team is busy. The work keeps growing.
Most leaders call us when one of these starts to hurt.
“Every agent gives a different answer.”
Quality depends on who picks up the ticket.
“We can’t hire and train fast enough.”
Recruiting takes months, and the work can’t wait.
“Our AI needs a human to check it, and nobody has time.”
Mistakes reach customers before anyone sees them.
The fix is not just more people. It is the right people, clear rules and quality you can check. That is what we build for you.
Four ways we can help
Pick the one that solves today’s problem. Add more when you are ready.
Most requested
Customer Support & Trust and Safety
Answer customers quickly and kindly. Keep your platform free of scams, spam and harmful posts.
- Customer & technical support
- Content moderation
- Trust and Safety operations
BPO Solutions
Hand over repeat work like data entry, order processing and document checks. Get it back done right, on time.
- Business & back-office operations
- Data processing
- Software QA testing
AI Operations
Label training data, review AI answers and step in when your AI is unsure. Better data means better AI.
- Data annotation & labeling
- Human-in-the-loop review
- AI quality checks
AI Governance & Assurance
Turn your AI rules into daily checks. See clear proof that they are followed.
- Review workflows & checklists
- Ongoing AI monitoring
- Evidence and reports
What makes us different
Plenty of vendors can give you headcount. We give you a team you can trust with your customers.
We know what you will check, because we used to check it
Our founder has 12 years in Trust and Safety, including seven choosing and auditing outsourcing vendors for a global platform. SenBPO is built around the questions she used to ask: who owns this work, how do you know it is right, and what happens when it is not?
Meet Phoebe DinhCorrect answer96%
Followed policy100%
Tone & empathy88%
Clear notes74%
Coaching booked · Calibration with your team on Thursday
You see the work, not just a monthly slide
Every week you get a simple report: how much we did, how good it was, what went wrong and what we changed. You can join calibration sessions and review real cases with us.
- Named team lead you can call
- QA scores on real samples
- Issues flagged before they grow
From first call to a working team in weeks, not months
Every program starts small, so you can judge the quality before you commit.
- Week 1
Free discovery call
Tell us what work you need done, how much and how well. We tell you honestly if we are a good fit.
Scope, team plan and quote
- Weeks 2–3
Set up and train
We hire or assign the team, learn your tools and write down every step in a clear guide.
Your custom playbook (SOP)
- Weeks 3–6
Pilot on real work
We work a small share of your real volume. You see the quality numbers before you scale.
Pilot results report
- Ongoing
Scale and improve
Add people, hours or services as you grow. We keep checking quality and fixing what slows you down.
Weekly and monthly reports
Timings depend on team size, languages and access to your tools. We confirm them in your plan.
Built for fast-moving digital companies
We focus on industries where support, safety and data work go hand in hand.
Technology & SaaS
Support, onboarding and bug checks that keep up with every release.
Learn moreE-commerce & Marketplaces
Order help, safe listings and clean product data.
Learn moreSocial Media & Communities
Fair, fast moderation that protects your users.
Learn moreAI & Machine Learning
Labeled data and human review for better models.
Learn moreGaming & Entertainment
Player support and healthy communities through every launch.
Learn moreNot sure where you fit?
See all industries, or just tell us what you need.
Learn moreGood work that also does good
We create jobs for people who are often overlooked, including people with disabilities and people from lower-income provinces. They go through the same training and meet the same quality bar as everyone else.
For you, that means a wider talent pool and a loyal team. For them, it means a real career.
See how impact sourcing works
Straight answers
Still have a question? Ask us directly.
How is this different from hiring freelancers?
Freelancers give you hours. We give you a managed team with a team lead, a written playbook, weekly quality checks and a report. If someone is sick or leaves, we cover it.
How big does my project need to be?
Many programs start with a small team for a pilot. Tell us your volume and we will suggest the right size.
How quickly can we start?
Once we agree the plan, small pilots can often begin within a few weeks. The exact timing depends on hiring, training and access to your tools.
Can you work in our time zone?
Yes. Hanoi is UTC+7. We plan shifts around your busiest hours, including overnight shifts for the Americas.
Ready to build better operations
Tell us what you need to run, fix, or growWe will map out the right team and a pilot plan