“The model was fine at launch. What about now?”
Data and user behavior drift over time.
AI Monitoring and Assurance Services
AI behaviour changes over time. New data, new prompts and new users can all cause new problems. We check a sample of your AI’s outputs every week and show you the trends, so you catch issues early.
Issues found per 1,000 outputsImproving
Wrong facts45%
Off-policy25%
Tone30%
AI systems change after launch
“We only look when someone complains.”
Problems can run for weeks before anyone notices.
“We have no regular report for leadership.”
Confidence depends on who you ask.
We watch your AI on a schedule and tell you plainly what has changed.
AI systems we can watch
Chatbots & agents
Answers given to customers.
AI moderation
Automated content decisions.
Classifiers
Labels and categories the AI assigns.
Search & recommendations
What users are shown.
Every month, a clearer picture
Issuescaught early
- 01Sample outputs
- 02Review against rules
- 03Classify issues
- 04Escalate
- 05Report trends
- 06Improve
SenBPO runs operational checks. We are not a law firm, auditor or certifier. Your legal and risk owners make policy and risk decisions.
How monitoring works
- Step 1
Choose what to watch
Accuracy, unsafe answers, complaints, handovers and other signals that matter to you.
Monitoring plan
- Step 2
Sample and score
We review a fresh sample each period using a fixed scale.
Period scores
- Step 3
Compare with last time
You see what improved, what got worse and why.
Trend view
- Step 4
Recommend actions
Findings go to your owner with a suggested next step.
Monthly assurance summary
Timings depend on volume and complexity. We agree them with you in writing before the pilot starts.
How we keep monitoring dependable
Fixed methodSame scale each period, so trends are real.
Fresh samplesNew real-world cases every cycle.
Alert thresholdsAgreed triggers for urgent issues.
RecordsEvery review is dated and kept.
Who benefits on your side
AI owner
Early warning when quality slips.
Risk owner
Regular evidence of oversight.
Leadership
A short monthly view in plain language.
Questions buyers ask before they sign
Still have a question? Ask us directly.
Do you fix problems you find?
We report them and suggest next steps. Changes to the AI system stay with your team or vendor.
How often do you report?
We agree a rhythm with you, commonly monthly, with urgent issues raised as they are found.
Ready to build better operations
Tell us what you need to run, fix, or growWe will map out the right team and a pilot plan